Thought provoking post on role of UX in creating moats. Experienced it first hand at Microsoft with Copilot UX creating challenges to adoption. Great UX is a must have but hardly enough. Fidelity and reliability of content is just as important as Claude and OpenAI have shown. Just my two cents.
Completely agree!! I was the PM of a course review platform here at Cornell and we shipped an AI summary feature last semester. Someone told me that they didn’t see the point of the feature considering that it wasn’t very impressive technically, but this one addition ended up receiving an incredible amount of positive feedback from our users (we did build it for a reason!)
Definitely super critical to remember that user experience and giving the user what they want is the most important. It doesn’t matter how groundbreaking an AI feature is technically if the experience isn’t appealing to users.
Thought provoking post on role of UX in creating moats. Experienced it first hand at Microsoft with Copilot UX creating challenges to adoption. Great UX is a must have but hardly enough. Fidelity and reliability of content is just as important as Claude and OpenAI have shown. Just my two cents.
Completely agree!! I was the PM of a course review platform here at Cornell and we shipped an AI summary feature last semester. Someone told me that they didn’t see the point of the feature considering that it wasn’t very impressive technically, but this one addition ended up receiving an incredible amount of positive feedback from our users (we did build it for a reason!)
Definitely super critical to remember that user experience and giving the user what they want is the most important. It doesn’t matter how groundbreaking an AI feature is technically if the experience isn’t appealing to users.